Cancellation Policy

At our company, we understand that travel plans may change due to unforeseen circumstances. Our cancellation policy is designed to be fair to both our guests and our operations. Please read the following terms carefully before making a booking.

Cancellation by the Traveler

All cancellation requests must be submitted in writing via email. The cancellation date will be considered the date on which we receive your written request.

The following cancellation charges apply:

Cancellation Period Before Departure	Cancellation Fee
More than 60 days	Deposit is non-refundable (unless otherwise stated in your booking confirmation)
30–59 days	30% of the total trip cost
15–29 days	50% of the total trip cost
7–14 days	75% of the total trip cost
Less than 7 days or no-show	100% of the total trip cost

Deposit

The booking deposit secures your reservation and is generally non-refundable because it is used to confirm accommodations, park permits, transportation, and other travel arrangements.

Changes to Your Booking

If you need to change your travel dates, itinerary, or the number of travelers, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability and any additional costs charged by hotels, airlines, national parks, or other service providers.

Cancellation by the Company

In rare circumstances, we may need to cancel your tour due to events beyond our control, including but not limited to:

Natural disasters
Government restrictions
Political unrest
Severe weather conditions
Health emergencies
Safety concerns

If we cancel your trip before departure, you will be offered one of the following options:

Reschedule your trip to a future date.
Receive a full refund of the amount paid to us, excluding any non-refundable third-party costs where applicable.

We are not responsible for additional expenses incurred by travelers, such as international flights, visa fees, travel insurance, or personal purchases.

Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering:

Trip cancellation
Medical expenses
Emergency evacuation
Personal accident
Lost or delayed baggage
Flight delays and interruptions

Travel insurance provides valuable protection against unexpected events that may affect your journey.

Refunds

Approved refunds will be processed using the original payment method whenever possible. Processing times vary depending on the payment provider or bank and may take several business days.

Any bank charges, payment gateway fees, or currency conversion costs may be deducted from the refund where applicable.

Force Majeure

We shall not be held liable for cancellations, delays, or changes caused by events beyond our reasonable control, including natural disasters, epidemics, pandemics, acts of terrorism, war, civil unrest, strikes, government actions, or other force majeure events.

Contact Us

If you need to cancel or modify your booking, please contact us as soon as possible. Our team will work with you to find the best available solution and assist you throughout the process.

Cancellation Policy