Terms & Conditions

Welcome to our website. These Terms & Conditions govern your use of our website and the booking of tours and travel services. By accessing our website or making a booking, you agree to be bound by these terms. Please read them carefully before confirming your reservation.

1. Booking Confirmation

A booking is considered confirmed once:

We receive your completed booking request.
The required deposit has been paid.
You receive written confirmation from our team.

Bookings are subject to availability until confirmed.

2. Payment Policy

A deposit is required to secure your booking.
The remaining balance must be paid before the start of your tour or on the agreed payment schedule.
Payments can be made using the available payment methods listed on our website.
Any bank transfer or payment processing fees are the responsibility of the customer unless otherwise agreed.

3. Prices

All prices are quoted in the stated currency unless otherwise specified.

Prices may change without prior notice due to:

Government taxes
Park fee adjustments
Exchange rate fluctuations
Supplier price changes

Confirmed bookings will not be affected unless government-imposed fees change after confirmation.

4. Cancellations by the Customer

Cancellation requests must be submitted in writing.

Refunds, where applicable, will depend on:

The notice period before departure
Payments already made to hotels, airlines, national parks, or other suppliers
Non-refundable permits and reservation fees

Any applicable refund will be processed after deducting non-recoverable costs and administrative charges.

5. Changes to Bookings

If you wish to modify your booking, please contact us as soon as possible.

Changes are subject to:

Availability
Additional costs from suppliers
Updated park or accommodation fees

We will do our best to accommodate your request.

6. Cancellation by the Company

We reserve the right to cancel or modify an itinerary due to circumstances beyond our control, including:

Extreme weather
Natural disasters
Government restrictions
Political instability
Safety concerns
Park closures

Where possible, we will offer an alternative itinerary, reschedule your tour, or provide an appropriate refund for services we are unable to deliver.

7. Travel Documents

Travelers are responsible for obtaining:

Valid passport
Required visas
Vaccination certificates (where required)
Travel insurance
documentation
Any other required travel documents

We are not responsible for costs arising from missing or invalid travel documents.—

8. Travel Insurance

We strongly recommend comprehensive travel insurance covering:

Trip cancellation
Medical expenses
Emergency evacuation
Personal accident
Lost or delayed baggage
Adventure activities where applicable

Travel insurance is the responsibility of the traveler.

9. Health & Fitness

Some activities, including mountain climbing and extended walking safaris, require good physical fitness.

Travelers should:

Inform us of any medical conditions before departure.
Follow the advice of guides during the trip.
Carry any required personal medication.

Participation is at your own risk, and medical conditions should be disclosed before travel.

10. Safety

Your safety is our highest priority.

All travelers must:

Follow instructions provided by guides and drivers.
* Respect wildlife safety regulations.
Observe national park rules.
Wear appropriate safety equipment when required.

Failure to comply may result in removal from activities without refund.

11. Wildlife Viewing

Wild animals move freely in their natural habitat.

Although our guides maximize your chances of seeing wildlife, sightings of specific animals cannot be guaranteed.

12. Accommodation

Accommodation is provided according to the confirmed itinerary.

In rare situations beyond our control, we may substitute accommodation with another of similar quality and standard.

13. Transportation

We aim to provide safe and reliable transportation throughout your journey.

Unexpected delays caused by:

Weather
Road conditions
Mechanical issues
Traffic
Airline schedule changes

may occasionally occur and are outside our reasonable control.

14. Personal Property

Travelers are responsible for their own personal belongings.

We are not liable for:

Lost luggage
Theft
Damage to personal property
Forgotten items

Please keep valuables secure at all times.

15. Limitation of Liability

We act as a tour operator arranging services with hotels, airlines, transport providers, and other suppliers.

We shall not be held liable for losses, injuries, delays, or expenses resulting from events beyond our reasonable control, including force majeure.

Our liability is limited to the value of the travel services booked with us, where permitted by applicable law.

16. Website Use

You agree to use this website lawfully and not to:

Attempt unauthorized access to our systems.
* Distribute harmful software or malicious code.
Copy or reproduce website content without permission.
Interfere with the operation of the website.

17. Intellectual Property

All content on this website, including text, photographs, graphics, logos, videos, and design elements, is the property of the company or its licensors and is protected by applicable intellectual property laws.

No material may be copied, reproduced, or distributed without prior written permission.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or booking our services, you consent to the collection and processing of your information as described in that policy.

19. Governing Law

These Terms & Conditions are governed by the laws of the United Republic of Tanzania.

Any disputes arising from these terms shall be resolved under the jurisdiction of the competent courts of Tanzania.

20. Contact Us

If you have any questions regarding these Terms & Conditions or your booking, please contact us using the contact information provided on our website.

We are happy to assist you before, during, and after your journey.